Information for Tourists

(Updated April 4, 2020)

Travel Advisory 

The Government has updated restrictions and rules for visitors/travelers (Including Japanese) arriving in Japan from Europe, the United States and selected Asian countries 

On 1 April the Japanese government announced that – for arrivals from 00:00 on 3 April – it will deny entry to Japan for any non-Japanese nationals who have been to selected countries (where the coronavirus outbreak is evident) in the last 14 days, other than in exceptional circumstances. These measures also apply to people who live in Japan but are temporarily out of the country. Exceptions are likely to be restricted to those who left Japan on or before 2 April with re-entry permission and who are either holders of permanent residency permits (eijusha); or long-term residence permits (teijusha); or spouses or children of permanent residency holders (eijusha no haigusha-to); or direct relatives of Japanese nationals. In addition, those who leave Japan on or after 3 April will in principle be denied entry even in the above cases.


As the situation is fluid, it is best to go to the Ministry of Health, Labour and Welfare's website in English, which spells out the latest rules.

Japan Visitors Hotline

The Japan National Tourism Organisation (JNTO) operates a visitor hotline 24 hrs. Call for assistance in case of accidents and emergencies. It is available in EN, CN, KR and JP.

  • From Japan 050-3816-2787

  • From Overseas +81-50-3816-2787




Chatbot (emergency only) …


Twitter: or #JNTOsafetravel


To print out multilingal poster about Japan Visitors Hotline:


Health clinics with language support

If you are feeling unwell, the Japan National Tourism Organisation (JNTO) also has a website which allows you to search for medical institutions which have language support.


However, first call the above hotline as specific centers have been set up to respond to people with suspected infections.

Temporary closure of attractions

Information about the temporary closure of attractions in Japan can be found at JNTO's website (scroll down the page): .

IATA Travel Centre - travel restrictions by country

The International Air Transport Association publishes up-to-date information on travel documents and restrictions regarding novel coronavirus.  See their website at